Returns

Sample policy: demo store. Oak & Creek Candle Co. is a fictional brand created by Blowers Creative. This policy is sample content, and nothing on this site can be bought, shipped, or returned.

The short version

If you don't love it and haven't lit it, send it back within 30 days for a full refund.

Unused candles

Unlit candles in their original packaging can be returned within 30 days of delivery. Email us from the Contact page with your order number and we'll send a prepaid return label. Refunds go back to your original payment method within 5 business days of the return arriving.

Lit candles

We can't resell a candle once it's been lit. If something's wrong with how it burns, like tunneling, a drowning wick, or excess soot, tell us. We'll help troubleshoot, and if it's a fault in the candle, we'll replace it.

Damaged or wrong items

If your order arrives damaged or isn't what you ordered, send a photo within 14 days of delivery. We'll ship a replacement right away at no cost.

Gift cards and the Candle Club

Gift cards aren't refundable. Candle Club renewals can be refunded within 7 days of renewal if the box hasn't shipped yet. You can skip or cancel the club at any time from your account.

Final sale

Items marked final sale, such as discontinued scents, can't be returned unless they arrive damaged.