Questions, answered.

Standard shipping takes 3 to 6 business days and expedited takes 1 to 2. Orders placed by noon Central ship the same day. Because this is a demo store, nothing actually ships.

Yes. Orders of $75 or more ship free by standard service within the contiguous U.S.

You can choose local pickup at the Pour Room at checkout. We'll email you when it's ready, usually the next business day. The Pour Room is fictional, so please don't drive out looking for it.

Not yet. We ship to the 50 U.S. states. Candles are heavy and glass is fragile, so we're taking it slow.

Long enough for the melted wax to reach the edge of the jar, which is about one hour per inch of jar width. A short first burn is the most common cause of tunneling.

Before every burn. Trim cotton wicks to 1/4 inch and wood wicks to 1/8 inch. A trimmed wick burns cleaner, with a steadier flame and less soot.

No more than 4 hours. Then let it cool for at least 2 hours before lighting it again.

When 1/2 inch of wax is left in the bottom. Below that, the glass can get too hot.

Never leave a burning candle unattended. Keep it away from children, pets, drafts, curtains, and anything that can catch fire, and always burn it on a heat-safe surface.

A coconut-soy wax blend with no paraffin, phthalate-free fragrance oils and essential oils, and your choice of a cotton or FSC-certified wood wick.

Cotton gives a quiet, steady flame. Wood gives a softer, wider flame and a gentle crackle. They're equally strong; it's about the mood you want.

Natural waxes can look a little textured once they've melted and set again. It doesn't affect the burn or the scent.

We don't make health claims. We tell you exactly what's in every candle so you can decide for yourself.

Unused candles can be returned within 30 days for a refund to your original payment method. See the full Returns policy for the details.

We're sorry. Send us a photo within 14 days of delivery and we'll send a replacement, no need to return the broken one.

Usually, yes. Wrap the top of the jar in foil with a hole in the middle, burn it for an hour, and the wax will level out. If that doesn't do it, get in touch.